Help / Support
Customer Information
Schrama Handels GmbH
Hollenzen 87
6290 Mayrhofen
Austria
Phone: +43 (0) 5285 63067
Fax: +43 (0) 5285 63067-99
E-Mail: info@hygiene-shop.eu
Internet: www.hygiene-shop.eu
Branch office Germany:
Schrama Handels GmbH
c/o Logoix / 50631
Wasserburger Str. 50a
83395 Freilassing
Germany
Phone: +49 8654 4089990
Fax: +49 8654 4089990-99
Our customer service is happy to assist you with your order or answer any questions you may have. We are also here to listen to any problems that may arise. You can reach us by email or by phone:
Opening hours:
Monday to Thursday:
08:00 - 17:00
Friday:
08:00 - 14:00
1.) How can I place an order?
2.) What payment options are available?
3.) When and how will the items be delivered?
4.) Shipping method
5.) How can I return ordered goods?
6.) How do I find specific products on the website?
7.) Can I receive a copy of the confirmation again?
8.) Can I have ordered products shipped to a different address?
9.) Right of withdrawal for the delivery of products
10.) Value-added tax
11.) Contract text
12.) Complaints
13.) Contact
1.) How can I place an order?
Shopping – Quick, Easy, and Convenient!
Browse our shop and take your time to check out our offerings! You can use the "SEARCH" input field to find products quickly and easily, or you can simply follow our categories! Once you click on a product, you’ll receive more detailed information. There, you will also find additional images, links, product descriptions, and PDFs. From here, you can print the item details or recommend them to someone!
Your Comfort is Important to Us
On the product detail page, you’ll find, among other things, the button “Add to Wishlist”! Here you can temporarily save products until your next visit. With the link “Your Wishlist,” you can later retrieve the saved products! On this product detail list, you’ll also find the link “Recommend” which allows you to send an email to other companies or acquaintances if you find a product that might interest them!
Your Shopping Cart
You will also find an input field for the quantity and the button “Add to Cart” on the product detail page. First, enter the desired quantity and then click the “Add to Cart” button! – Now your item is in the virtual shopping cart! At the same time, you will be taken to the cart. You can either continue shopping by clicking the “Continue Shopping” button and add more products to the cart, edit your order, or simply proceed with the checkout process.
We offer different variants for some products: Here, you must first select the desired specification, such as a specific color or type, before adding the product to the cart and then clicking the “Update” button! The variants can be changed later in the cart!
Editing Your Order
Click on the “Cart” button at the top right to view your current order. There you will find an overview of the items you previously added to the cart. Of course, you can also change the order quantity here; simply enter the number of items in the “Order Quantity” field and then click the “Update” button. To remove or delete a product from your cart, simply check the “Delete” checkbox and click “Update” again! To view details about a product in your cart, click on the item name. When your order is complete, select the “Checkout” button.
Your Address
Now you will reach the “Customer Registration” page, where you can choose one of the following options:
- New Customer:
Use this option if you have not yet registered and have not placed an order or made contact. Click “Next” to enter your address details and desired password. Once you have completed all entries, click the “Next” button. You also have the option to provide a different delivery address! – To do this, check the box for “different delivery address.” Then click the “Next” button again! With your registered email address (username) and password, you can place orders/requests in the future without having to enter your address details again.
- Registered Customer (Customer Login9):
Use this option if you are already registered and have placed orders. Please enter your username (email address) and password, and then click the “Login” button. Since you are already registered with us, you do not need to enter your details again, but you can change them here if necessary!
- Order as Guest:
Use this option if you do not wish to register. Click “Next” to enter your address details. Once you have made all entries, click the “Next” button. You also have the option to provide a different delivery address! – To do this, check the box for the “different delivery address.” Then click the “Next” button again!
Shipping and Payment Methods:
The correct shipping method for your country will be automatically selected! You also have the option on this page to choose your preferred payment method. Simply click on the dropdown menu and select your desired payment method!
Then click the “Update” button to set the payment method! As the next step, please read our Terms and Conditions; these will be automatically accepted when you submit your order! After that, click the “Next” button again to reach the “Overview” page.
Overview:
The order summary will then open, listing all your order details. Please check if all information is correct, if all items and their quantities are accurate, and if you have selected the desired payment method. Final step – click the “Complete payment” button.
2.) What payment options are available?
(* 1) Most payment methods are free of charge. However, please note that there may be fees from the bank or payment provider that we do not charge. For example, if you choose to pay later, interest and/or additional costs may be incurred. 2) Acceptance of certain payment methods depends on your creditworthiness (and/or additional conditions may apply). If you have any questions, please contact us.
1. Payment in Advance*
Payment in advance
If you select 'payment in advance' as payment method, you will recieve an order confirmation and/or pro forma invoice by e-mail, where all the order- and bank details can be found. Please transfer the invoice amount to the bank account specified after receiving your order confirmation and/or proforma invoice which states your customer number or proforma invoice number. Immediately after receiving your payment your order will be dispatched.
Austria: BTV - Mayrhofen (EURO)
IBAN-Code: AT31 1639 0001 3920 8846
BIC/SWIFT-Code: BTVAAT22MAY
Germany: Sparkasse Miesbach - Deutschland (EURO)
IBAN: DE18 7115 2570 0012 0441 52
BIC: BYLADEM1MIB
Switserland: BTV Staad SG (CHF)
IBAN: CH15 0852 5000 SA31 488AA
BIC: BTVACH22XXX (Staad SG)
Please only transfer money in Swiss Franks (CHF) to this bank account
Costs: "Payment in advance" is free of charge.
Benefits: You decide when you transfer the money.
(*After receiving your payment your order will be shipped, so please bear in mind that this payment method will prolong the delivery time a bit).
2. Purchase on Invoice (only available for: companies, municipalities, foundations and institutions)
Purchase on invoice - 14 days net. (companies, municipalities, foundations and institutions)
Individuals can use payment method ''Klarna Pay Later'' to be able to purchase on invoice.
Please select the payment option "purchase on invoice" in the ordering process. Please note that when it is the first time that you order in our shop, we do not always allow a purchase on invoice. Keep your VAT-number at hand.
In order to enter the UK VAT-number correctly (for the UK & Germany this is the same), you start with the country-code (GB or DE), then enter the 9 digits without spaces, points or commas, this will look like this: GB123456789 / DE123456789
The UK VAT-number has 12 digits if the number represents a sub-company within a group.
For Austrian VAT-numbers the first character after the landcode (AT) is always "U", exmaple: ATU12345678 (Country-code + letter "U" + eight digits).
Costs: ''Purchase on invoice'' is free of charge.
Benefits: You pay within 14 days netto after receiving your order. Your order can be proccessed and shipped immediately.
3. Cash on Delivery (only available for: customers in Germany & Austria)
Pay with Cash on Delivery (COD). A cash on delivery payment is only available for customers in Germany and Austria!
Costs: Cash on delivery fee Germany: 5,50 EUR. Cash on delivery fee Austria: 4,50 EUR.
Benefits: You pay directly when you receive your order. Your order can be proccessed and shipped immediately.
4. Direct Debit (only available for: customers in Germany, Austria and Switserland)
Making your payment by using Direct Debit means that the funds will be automatically withdrawn from your bank account. The Direct Debit payment method is one of the most common used payment methods in Germany.
Costs: Paying with ''Direct Debit'' is free of charge.
Benefits: Safe and easy way of paying. Your order will be processed and shipped immediately.
5. iDEAL Payment
iDEAL is one of the most used payment methods. You can pay with iDEAL if you have an ING, ABN AMRO, Rabobank, Regiobank, Bunq, Handelsbanken, SNS Regiobank, SNS Bank, ASN Bank, Triodos Bank, Knab, van Lanschot, Moneyyou, Friesland Bank or Fortis Bank internet bank account. With iDEAL you can make your online payment in a reliable, secure and easy way.
Costs: Paying with ''iDEAL'' is free of charge.
Benefits: Safe, fast and reliable way of making your payment. We will receive your payment instantly and your order will be processed and shipped immediately.
6. ING Home'Pay Payment
ING Home'Pay is a payment method developed by ING-Belgium for anyone with an ING Home'Bank or Business'Bank account. This payment method is most commonly used in Belgium but is spreading rapidly into other countries.
Costs: Paying wiht ''ING Home'Pay'' is free of charge.
Benefits: Safe, fast and reliable way of making your payment. We will receive your payment instantly and your order will be processed and shipped immediately.
7. PayPal Payment
PayPal is a very fast and reliable payment method. You will need a PayPal account, if you do not have an account yet, you can create a PayPal account here. To be able to pay with PayPal, link your bank account and/or credit/debit card with your PayPal account. There is no need for depositing money on your PayPal account, the payment will be directly debited from your linked bank account or credit/debit card.
Costs: Paying with ''PayPal'' in our shop is free of charge.
Benefits: Safe, fast and reliable payment method. We will receive your payment instantly and we can process and ship your order immediately. PayPal offers comprehensive buyer protection.
8. Credit Card Payment*
Of course you can also pay for your purchase by Credit Card (Mastercard/Visa). Just like with PayPal, you often have extra buyer protection. If you wish to pay with your credit card, please select ''payment with credit card'' in the ordering process. Please keep your credit card close at hand, here you will find the expiry date and card number.
Costs: Paying with ''Credit Card'' in our shop is free of charge.
Benefits: Safe, fast and reliable payment method. We will receive your payment instantly and your order is processed and shipped immediately. Paying with credit card often offers exta buyer protection.
(* Your credit card will be charged for the total order-amount. We reserve the right to perform a credit card validity and consinstency check)
9. Giropay Payment
Giropay is an online payment service where most German Sparkassen and cooperative banks are participating in. Giropay stands for: fast shopping & secure payment. Please note that the payment service ''Giropay'' can not be used with all bank accounts. Customers of the Sparda Bank for example, can not pay by using Giropay. Giropay can be used by customers of the Postbank, Volksbank, Comdirect, Sparkasse, BB Bank, MLP, PDS Bank, DKB (Deutsche Kreditbank AG) and others. The payment is made in your own internet banking environment.
Costs: Paying with ''Giropay'' is free of charge.
Benefits: Safe, fast and reliable payment method. We will receive your payment instantly so we can process and ship your order immediately.
10. EPS Payment
Paying with EPS is a secure online payment system. EPS has been developed in cooperation with Austrian Banks. By using EPS you can pay for your online purchases safely and quickly. In order to pay with EPS you do not need any additional registration, you pay as usual in your own online banking environment.
Costs: Paying with "EPS" is free of charge.
Benefits: Highest security standards and fast payment. We will receive your payment instantly so we can process and ship your order immediately.
11. Bancontact Payment (f.k.a.: Mister Cash)
Bancontact (f.k.a.: Mister Cash) is one of the most used payment methods in Belgium. Bancontact is even the Belgian market leader when it comes down to electronic payments. If you wish to pay with Bancontact, please select this payment method in our checkout process.
Costs: Paying with ''Bancontact'' is free of charge.
Benefits: Safe, fast and reliable payment method. We will receive your payment instantly so we can process and ship your order immediately.
12. Belfius Pay Payment
Paying with Belfius Pay is mainly used by Belgian customers. Belfius is one of the largest banks in Belgium. By using Belfius Pay you are able to pay in your own internet banking environment or by using the Belfius Smartphone App.
Costs: Paying with ''Belfius Pay'' is free of charge.
Benefits: Fast and reliable way of paying in your own internet banking environment or by using the Belfius Smartphone App. We will receive your payment instantly so we can process and ship your order immediately.
13. KBC/CBC Payment
The KBC/CBC Payment method (CBC Pay Button & KBC Pay Button) is mainly used by Belgian customers. KBC focuses primarily on Dutch-speaking Belgian customers, where CBC is focusing primarily on French-speaking Belgian customers. By using this payment-method you are able to make your payment in your own internet banking environment.
Pay later: Customers from the KBC Bank & CBC Bank have the possibility to pay later for their purchase (up to two months later).
Costs: Paying with ''KBC/CBC Payment'' is free of charge.
Benefits: Fast and reliable way of paying in your own internet banking environment. We can process and ship your order immediatly.
Optional: Pay later! Up to 2 months after purchasing date.
14. AMAZON Pay Payment
Pay quickly and easily with your Amazon Pay account. A very fast and rapidly growing payment method. You can simply pay for your purchase with Amazon Pay and enjoy the Amazon buyer protection.
Costs: Paying with ''Amazon Pay'' is free of charge.
Benefits: Fast and reliable way of paying. Your order can be processed and shipped immediately. You enjoy the buyer protection from Amazon.
15. Apple Pay Payment
Apple Pay is Apple's payment method. This payment method uses the Wallet-App. Therefore the actual payment method used depends on which payment-cards you have saved in your Wallet-App. A payment is being authorized by a fingerprint-scan or face-scan (Touch ID or Face ID).
Costs: Paying with ''Apple Pay'' in our online shop is free of charge, but, depending on which payment-cards you have saved in your Wallet-App, charges may apply.
Benefits: Seamless, easy and reliable payment method. Our intergrated payment system automatically recognizes whether you are able to pay via an Apple device, only then will Apple Pay be selectable in the ordering process. Confirm your payment with your fingerprint or face-scan and you are done. Your order can be processed and shipped immediately
16. SEPA Bank Transfer Payment*
By using the payment method SEPA Bank Transfer (Single Euro Payments Area) you are able to transfer funds fast and easily. This payment method can be used in 36 different Euro countries (including Iceland, Monaco, Liechtenstein, San Marino and Norway).
Costs: Transfering funds with ''Sepa Bank Transfer'' is free of charge.
Benefits: Secure payment method with the latest technical solutions (ISO 20022)
(* Between your payment and the receipt of your payment by us is normally one bank working day. Please note that the delivery time may be extended because of this).
17. Klarna Pay Now (a.k.a. Klarna Sofort, f.k.a. Sofort Banking)
With Klarna Pay Now (a.k.a. Klarna Sofort, f.k.a. Sofort Banking) you are able to make an immediate payment. Klarna Sofort is used extensively in German speaking countries (in German f.k.a. Sofort Überweisung). If you wish to pay via Klarna Pay Now, please select this payment method in our ordering process and follow the instructions.
Costs: Payment with ''Klarna Pay Now'' is free of charge.
Benefits: Fast payment method. Your order can be processed and shipped immediately.
18. Klarna Pay Later Payment
With Klarna Pay Later individuals are able to purchase on invoice. Please select Klarna Pay Later in our ordering process and follow the instrustions. From the delivery date you will have 14 days time to pay for your order free of charge. In addition, for a small fee, you can use the pause-option to pause your payment with a maximum of 60 days.
Costs: Payment with ''Klarna Pay Later'' is free of charge within 14 days. If you want to make use of the ''pause-option'' a small fee is charged.
Benefits: Purchase on invoice also for individuals. Your order can be processed and shipped immediately.
Optional: Payment pause-option up to 60 days.
19. Klarna Slice It Payment (Pay over Time - Pay in Instalments)
With payment method Klarna Slice It (Pay over Time - Pay in Instalments) you are able to pay for your purchase in monthly instalments. Pay in instalments between 3-36 months is possible. Your creditworthiness will be checked, so it can be that in your particular situation a payment in instalments is not possible or that the maximum instalment-payments are less then 36 months. Please select ''Klarna Slice It'' in the ordering process and follow the instructions.
Costs: Payment with ''Klarna Slice It'' is not free. The exact costs can vary from person to person and partly depends on your creditworthiness.
Benefits: Easily pay your purchase in instalments between 3-36 months. Your order can be processed and shipped immediately.
20. Przelewy24 Payment
The Przelewy24 payment method supports payments from 165 banks and other payment methods. Przelewy24 is the most used payment method in Poland. If you wish to pay by using Przelewy24, please select this payment method in our ordering process.
Costs: Payment with ''Przelewy'' is free of charge.
Benefits: Reliable and fast payment method. Your order can be processed and shipped immediately.
3.) When and how will the itmes be delivered?
You can view all shipping information here at any time.
4.) Shipping method
You can view all shipping information here at any time.
5.) How can I return ordered goods?
The goods must always be packaged appropriately for transport! All information regarding returns can be found here.
Please always return the shipment to our warehouse:
Return address for customers from Germany:
Schrama Handels GmbH
c/o Logoix / 50631
Wasserburger Str. 50a
83395 Freilassing
Germany
Return address for customers in Austria and the EU:
Schrama Handels GmbH
Hollenzen 87
6290 Mayrhofen
Austria
6.) How do I find specific products on the website?
For this, it is best to use our search function! Simply enter the name of the product you want in the search field and press 'Enter' or click the 'Search' button! After that, all products with that name will be listed. You can further narrow down your search there!
7.) Can I receive a copy of the confirmation again?
After submitting your order, you will receive an automatically generated order confirmation with your order number! By providing this order number (or also the customer number, invoice number, or delivery note number), we can resend you the order confirmation!
8.) Can I have ordered products shipped to a different address?
You can specify a billing address and a different delivery address when placing your order through our shop. You can also change the delivery address afterwards via email, fax, or phone—provided that the goods have not yet been handed over to the shipping service!
9.) Right of withdrawal for the delivery of products
You can view the cancellation policy at any time here.
10.) Value-added tax
All product prices include the customary local VAT! For business customers, net prices excluding VAT can also be displayed. During the ordering process, the value-added tax will be indicated separately.
11.) Contract text
We will store the contract text and send you the order data and our terms and conditions by email. You can view the terms and conditions at any time here. You can view your previous orders in our customer login area.
12.) Complaints
We at Hygieneprofi.biz always strive to address your concerns as quickly as possible and with the utmost care. Please send us an email at info@hygiene-shop.eu or call us at +43 5285 63067. We will get back to you within 48 hours.
13.) Contact
Headquarters:
Schrama Handels GmbH
Hollenzen 87
A-6290 Mayrhofen
Austria
Phone: +43 (0) 5285 63067
Fax: +43 (0) 5285 63067-99
E-Mail: info@hygiene-shop.eu
Internet: www.hygiene-shop.eu
Branch office Germany:
Schrama Handels GmbH
c/o Logoix / 50631
Wasserburger Str. 50a
83395 Freilassing
Germany
Phone: +49 8654 4089990
Fax: +49 8654 4089990-99
