-
Customer Service & Support
Return Policy
Returns & Exchanges
You can cancel your order within 14 days .
Here's how the return process works smoothly:
- Please return the goods unused and undamaged .
- Ideally, use the original packaging to avoid transport damage.
- Please include a note with your order number in the package so that we can process the return.
- After inspecting the goods, we will refund the amount to your original payment method.
Note: The buyer bears the direct costs of the return shipment (unless otherwise agreed).
Where should the package go?
GERMANY
Return address for customers from Germany:
Schrama Handels GmbH
c/o Logoix / 50631
Wasserburger Str. 50a
83395 Freilassing
Germany
AUSTRIA & EU
Return address for customers from AT / EU:
Schrama Handels GmbH
Hollenzen 87
6290 Mayrhofen
Austria
Do you wish to formally declare your cancellation? Here you will find our cancellation form and legal details .